Customer Onboarding / Implementation

Executive - Product Specialist - Support / Implementation

Chennai, Tamil Nadu   |   Full time

About MocDoc 

Yro Systems, Chennai Is A Venture Started By Professionals With Comprehensive Experience In Healthcare Technology In India And Abroad, 7 years back.. Our Organisation Is Familiarly Known By It's Product - "MOCDOC"

We Are passionate About Technology And Healthcare, With a collective experience of more than 100 Years in Healthcare, Healthcare Technology, Marketing, Customer Service And Information Management, Our Team Has The Experience And Is Uniquely Positioned To Understand And Meet The Challenges That Are Inherent In The Healthcare Sector.
Our HMS Is Managing 90 Lakhs patients, 2 Lakhs discharge summaries, 6000 beds over 600+ hospitals, Labs and Clinics across India.


What's the opportunity?

Product specialist will ensure a smooth onboarding of MocDoc's customers onto the MocDoc software. The PS should be able to understand the client’s business processes and should configure them accurately on the MocDoc software. The PS is also responsible for conducting training sessions on various modules of the software and hand-hold them for the first few days after on-boarding until the customer gets conversant with the software. He / She should be comfortable in dealing with customers remotely and establish rapport with them. 


What will I be doing?

  • Review business processes of the customer and consult them on the best practices that can be followed and configured on MocDoc
  • Load customer’s data related to services, menu, memberships etc., onto the Software accurately so that customer can start using the software
  • Plan and provide training to customers on the various modules of Zenoti
  • Hand-hold the customers for the first few days post go-live to make sure they transition smoothly to their new software
  • Work with customers to help them solve issues they have with using MocDoc

What skills do I need?

  • Deep knowledge of advanced tools in excel, working knowledge of database systems a plus
  • A technology centric background
  • Strong logical, analytical and problem solving skills
  • Excellent communication skills
  • Can work in a fast paced, ever changing, startup environment

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